Wednesday, August 6, 2014

IBM Hiring "Technical Support Associate" On Aug 2014 @ Bangalore, Hyderabad

IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of software development and systems management; and the world's most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become "smarter" as the planet becomes more digitally interconnected. IBM invests more than $6 billion a year in R&D, just completing its 18th year of patent leadership.
Eligibility       : B.E/B.Tech/Diploma

Experience     : 0 - 2 yrs

Location         : Bangalore, Hyderabad

Job Role         : Technical Support Associate

Candidate Profile :

1. Candidates should possess Bachelor's Degree/ Diploma ( 15 Years + education ) from any recognized university
2. Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
3. Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
4. Shifts will 24x7 in nature and can vary depending on geographies supported
5. Ability to identify basic hardware parts and aware of basic hardware concepts
6. User level familiarity with at least one e-mail client - Outlook, Notes etc.
7. Skilled in commercially standard software applications and major desktop operating systems.
8. Awareness of basic networking concepts and technologies.
9. Questioning skills /probing skills, as relevant to the issue and level of the caller
10. Fluency In Communications Skills (both spoken and written)/ soft skills.

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